| Job Description : Job Purpose: Supervise (while working alongside) Museum Assistants to ensure that all children and families visiting the Museum have a great experience by providing excellent customer service and maintaining a clean and safe environment.
Work Schedule: Saturdays and Sundays 9:30 am-6:00 pm (Labor Day- Memorial Day), with potential for more (must commit to minimum of 3 weekend shifts per month)
Essential Responsibilities:
Model Quality Customer Service by:
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Providing hospitality to children and their caregivers by greeting each visitor, offering information, answering questions, and providing general assistance
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Checking in customers, selling memberships, gift certificates, retail items, or other Museum products
Model Leadership Skills by:
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Supervising Museum Assistants, while working alongside of them
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Displaying role model characteristics in duties and demeanor
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Serving as point-of-contact in any problem situations that may arise
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Delegating tasks for staff to do on slower days
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Participating in weekly staff meetings
Maintain Clean Museum Environment by:
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Walking through Museum making sure all thru ways are clear of debris or obstacles
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Upkeeping the bathrooms, reusable exhibit products, spills, and general cleanliness
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Cleaning props and exhibits throughout the day
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Participating in prep and cleaning for field trips, parties, and classes
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Providing Assistance with exhibits as needed
Maintain a Safe Museum Environment by:
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Following and enforcing Museum standards and policies
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Communicating any potential or active problems to the appropriate Museum staff
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Assisting in lost child/caregiver response and providing basic first aid as needed
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Keeping up to date on Museum policies, standards, and specific language
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Participating in training sessions to review known material and learn new material
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Assisting in additional tasks as assigned by supervisor or other Museum Directors.
Role Requirements:
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High School Diploma/GED required.
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Experience in customer service or an education environment is a plus
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Supervisory experience working in team environments preferred
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Enjoy working with children and promoting learning through play
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Exceptional customer service skills. Must be welcoming, attentive, and responsive to our visitors and colleagues.
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Responsible self-starter with problem solving skills
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Ability to work in a high-energy, fast-paced environment
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Ability to work collaboratively, but independently as necessary
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Comfortable cleaning up occasional kid-related messes and spills
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Great communication skills with both coworkers and visitors
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Basic to proficient computer skills needed with the ability to be trained on Point of Sale and database software.
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Flexibility and adaptiveness. Willingness to grow and help the LCM grow.
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Availability to occasionally cover other shifts strongly preferred
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