FREQUENTLY ASKED QUESTIONS

COVID has changed a lot of things, but what hasn't changed is how much we value and want to keep our guests safe!

There are a number of new safety protocols in place to ensure we can properly operate and welcome back your smiling families!

Things to know before you go!

Can we visit if a member in my group is sick or has a fever?


Lewisburg Children’s Museum has always had a sick policy in place. Staff and visitors will be instructed to stay home if they have a fever, cough, shortness of breath, or other known symptoms of COVID-19. Please plan to visit us when you are once more healthy!




Are masks required?


Following CDC and PA Department of Health guidelines, all guests over the age of 2 are required to wear a mask. LCM staff will be masked as well. Masks should be worn securely around the mouth and nose. Wearing a mask is currently the best way to prevent the spread of COVID-19. Wearing a mask protects us all and is the kind thing to do!




How do we buy tickets?


In this early stage of reopening, reservations for members and non-members are required to ensure we meet new capacity restrictions. Reservations can be made online. Are you a member? Use discount code “Member” when purchasing your tickets online. Are you a Museum for All guest? Use discount code “Museums4All” when purchasing your tickets online. Members and Museum for All guests will be asked to present identification. Are you a Gift certificate holder? Call the museum to make your reservation. Tickets will be transferable with 24 hours notice. After 24 hours, they are nontransferable and non refundable.




What is physical distancing?


Visitors and staff are asked to practice physical distancing by staying 6 feet away from others who are not in their group where ever possible. Signage throughout the museum and markings on the floor will provide visual cues for physical distancing. Seating areas and smaller exhibits where physical distancing is not possible will have recommendations for small groups. Exhibits will have capacity limits based on the specific size and layout of each space.




How will we know what exhibit restrictions are?


Ample signage will be added throughout the museum to educate visitors on safety and cleaning protocols, to remind visitors to maintain physical distancing, and practice proper hand washing.




Will sanitizer be available to guests?


Hand sanitizer stations will be available at the museum’s entrance and throughout the museum. Hand washing remains the best way to prevent the spread of germs. We ask that visitors wash hands frequently during a museum visit, especially after: using the restroom, sneezing, touching the face, blowing their nose, and before or after entering the museum.




Will capacity be limited?


To meet current state guidelines, the Lewisburg Children’s Museum will be reducing capacity by 50% during operational hours until further guidance is provided.




What is the LCM's cleaning procedure?


LCM has implemented an extension of our rigorous, routine cleaning, including increased cleaning of high-touch areas. In between ticket sessions, we have built in time to clean and switch props and materials. We will continue our daily cleaning and sanitizing processes. Throughout the day staff will monitor and disinfect high touch areas such as tabletops, chairs, countertops, benches, seats, rubbish bins door handles, light switches and restrooms.




Will everything be the same as the last time we visited?


To better protect guests, the LCM has made a number of changes- temporarily closing old exhibits and adding a few new things! The number of exhibit props have been reduced on the Museum floor to make sanitization faster and easier for our staff. Props will be available for check out during a visit. They will be returned and be sanitized. Remaining props and manipulatives from each exhibit area will be removed and replaced with a fresh set after each session. The museum will be closed in between each session while staff clean and disinfect the exhibits and set out fresh props. Most costumes and stuffed animals have been temporarily removed from our exhibit spaces. While these costumes are routinely washed, they will not withstand daily washing. We look forward to bringing them back soon.





During my visit, what can I expect?

What can I expect during my visit?

  • We are located on the second floor of GreenSpace Center. All LCM exhibits are located on the second floor. Please enter through Door #5 in our courtyard.

  • Parking is available in the Dale Ally lot and along St. Louis Street.

  • LCM accepts cash, check, or credit card.

  • LCM is wheelchair accessible. There is elevator accessibility from Door #5 at the courtyard entrance

  • While the museum is stroller-friendly, a front or back child carrier can make it easier to get around.

  • Diaper changing stations are provided in the Family Restroom near the entrance of the museum

  • Eating and drinking are not allowed inside the museum.

  • Eating and drinking is not allowed inside the museum.

  • If purchased the same day with proof of purchase, a comparable level of your admission costs can be applied towards the purchase of a membership. Ask our staff for details.

  • Please note: when making a purchase using a credit or debit card, please look for your transaction on your statement to be processed by The Purple Platypus. LCM is in partnership with The Purple Platypus, and we share a point of sale/register system. All museum funding is processed to the Lewisburg Children's Museum.
     

How do I get the most out of my visit?

  • LCM is geared toward children 2-10 years old

  • There must be 1 adult for every five children

  • All children must be accompanied by an adult and all adults must be accompanied by children.

  • To ensure all guests have a positive experience, we ask that children and adults put away exhibit items after playing with them

  • LCM is a place where children AND adults active play together. Adults should be prepared to play, share, and explore the experience with their children.

Do you offer any discounts?

  • LCM offers a Family Day pass for groups of four or more for $30. Additional guests are $5 per person.

  • LCM is a Museums for All participant. Present your Pennsylvania SNAP/EBT (Supplemental Nutrition Assistance Program/Electronic Benefits Transfer) Card at the admission desk and you will receive free admission for up to four people from the same household. Your must show photo ID with your access card to receive the discount. 

  • LCM is a Blue Star Museum. Free admission for active military members and their families through the summer from Saturday, May 18, 2019, Armed Forces Day to Monday, September 2, 2019, Labor Day. Free admission is extended up to five family members with military ID.

Can we take photos?

  • Yes! Be sure to tag LCM in your social media posts, #ilovelcm

  • Please note: By paying admission to the Museum and/or attending an event, photos and videos of you at the event may be published in online photo albums or photo/video sharing sites, like YouTube, and/or on social media sites such as Facebook, Instagram, etc at the sole discretion of LCM. By your attendance at the Museum, you are consenting to photographs being taken and shared through the above-listed platform(s) unless you expressly revoke your consent by instructing museum staff not to take individual photos of children. Just let a staff member know, and they will refrain from photographing your family.

What if my child is sick?

  • We strive to provide a safe and healthy environment for all children. If you or your child is showing visible signs of illness, you may be asked to leave the museum. During this time of COVID-19, we ask that guests with any symptoms of COVID or anyone who has come in contact with a confirmed positive case of COVID, please visit the museum after you are well or at a future date.

How do you keep the museum clean?

  • Our staff works hard each and every day to keep the museum clean. Staff wipe down surfaces and items throughout the day and at the end of it every day. We also vacuum and mop after hours. We regularly sanitize and launder soft surfaces.

What rules and safety guidelines should I know?
  • Children younger than 16 years of age must be accompanied by an adult for admission to the museum, all programs, and special events. For the safety of our young visitors, adults unaccompanied by children will not be allowed admission into the Lewisburg Children's Museum, without prior arrangements with the Museum's staff. 

  • Refrain from eating and drinking in the museum for the safety of guests and exhibits

  • Help us keep the museum tidy by returning exhibit props to their proper place when you are finished using them

  • The LCM is a place where children AND adults actively play together. Please limit cell phone and other device usage while in the museum to maximize the experience between you and your child.

  • Play gently with exhibits and other guests

  • Please walk in all areas of the museum

  • Disruptive, disrespectful, or abusive behavior or language will not be tolerated and may result in offending parties being asked to leave the museum without refund

  • No guns/weapons of any kind are permitted on museum grounds

  • LCM is a tobacco/drug/alcohol free environment

  • Please wear shoes and socks in all areas of the museum, EXCEPT the Digestion System in the Bodyworks Exhibit

What is the museum's refund and cancelation policy?
Can I share feedback?
  • We love to hear from you! To better serve our community, we are constantly looking for ways to improve our museum, our exhibits, and our offerings. Please take a moment, complete this survey, and tell us about your experiences. 

CONTACT US

Phone (570)-768-4914

815 Market Street, Suite 14

Lewisburg, PA 17837